Why Won’t Elden Ring Shadow of the Erdtree Send Me a Verification Email?


Why Won’t Elden Ring Shadow of the Erdtree Send Me a Verification Email?

Why Won’t Elden Ring Shadow of the Erdtree Send Me a Verification Email? The highly anticipated expansion for Elden Ring, Shadow of the Erdtree, was released on June 21, 2024, to the delight of millions of fans worldwide. This massive DLC promised to expand the already vast world of the Lands Between with new locations, formidable bosses, and exciting gameplay mechanics. However, as with any major game release, some players have encountered technical issues. One of the most common problems reported is the failure to receive a verification email when attempting to access the new content.

This article aims to explore the reasons behind this issue and provide potential solutions for frustrated players eager to dive into the Shadow of the Erdtree expansion. We’ll delve into the various factors that could be causing this problem, from server overloads to email configuration issues, and offer step-by-step troubleshooting guides to help you get back into the game.

Common Reasons for Not Receiving the Verification Email

Now that we understand the purpose and process of verification, let’s explore the various reasons why you might not be receiving the crucial email from Elden Ring Shadow of the Erdtree.

1. Server Overload

One of the most common reasons for verification emails not being sent or received is server overload. The release of Shadow of the Erdtree was met with unprecedented demand, with millions of players attempting to access the new content simultaneously. This massive influx of traffic can cause significant strain on the game’s servers, leading to delays or failures in sending out verification emails.

2. Email Provider Issues

Sometimes, the problem lies not with the game’s servers but with your email provider. Certain email services may mistakenly flag verification emails as spam or junk mail. Additionally, some providers might have stricter security measures that could delay or block emails from gaming platforms.

3. Incorrect Email Address

It’s possible that the email address associated with your gaming account is outdated or contains a typo. This simple oversight could prevent you from receiving the vital verification email.

4. Account Synchronization Problems

If your gaming account isn’t properly synchronized across different platforms or devices, it may cause issues with the verification process. This is particularly relevant for players who use multiple gaming systems or have recently changed their primary gaming device.

5. Firewall or Security Software Interference

Overzealous firewall settings or security software on your computer or network could potentially block or interfere with the verification email.

6. Regional Restrictions

In some cases, regional restrictions or differences in release schedules could affect the verification process. If you’re attempting to access the content from a region where it hasn’t been officially released yet, you may encounter issues.

7. Payment Verification Delays

If there were any issues with your payment for the Shadow of the Erdtree DLC, it could delay the verification process. This might occur if your bank flagged the transaction as suspicious or if there were temporary issues with the payment platform.

Troubleshooting Steps

Now that we’ve identified potential causes, let’s go through a comprehensive troubleshooting guide to help you resolve the issue and receive your verification email.

1. Check Your Spam/Junk Folder

The first and simplest step is to thoroughly check your email’s spam or junk folder. Many email providers have aggressive spam filters that might misclassify gaming-related emails.

  1. Open your email client or webmail interface.
  2. Locate and open the Spam or Junk folder.
  3. Search for emails from addresses containing “eldenring,” “bandainamco,” or “fromsoftware.”
  4. If you find the verification email, mark it as “Not Spam” and move it to your inbox.

2. Whitelist the Sender’s Email Address

To prevent future emails from being marked as spam, add the sender’s address to your whitelist or safe senders list.

  1. Find the email address used by Elden Ring for verification emails (e.g., verify@eldenring.com).
  2. In your email settings, locate the “Whitelist” or “Safe Senders” option.
  3. Add the Elden Ring verification email address to this list.

3. Verify Your Email Address in Your Gaming Account

Ensure that the email address associated with your gaming account is correct and up-to-date.

  1. Log in to your gaming platform (PlayStation Network, Xbox Live, Steam, etc.).
  2. Navigate to your account settings or profile.
  3. Check the email address listed and make sure it’s correct.
  4. If necessary, update your email address and save the changes.

4. Resend the Verification Email

Most gaming platforms offer an option to resend the verification email if you haven’t received it.

  1. Log in to your Elden Ring account or the platform where you purchased the DLC.
  2. Look for an option to resend the verification email.
  3. Click the “Resend” button and wait for a few minutes.
  4. Check your inbox (and spam folder) for the new email.

5. Disable Firewall and Security Software Temporarily

If you suspect that your security software might be interfering with the email, try temporarily disabling it.

  1. Locate your firewall or security software settings.
  2. Disable the software for a short period (5-10 minutes).
  3. Attempt to resend the verification email.
  4. Check your inbox for the email.
  5. Remember to re-enable your security software after testing.

6. Contact Customer Support

If none of the above steps work, it’s time to reach out to the game’s customer support team.

  1. Visit the official Elden Ring or Bandai Namco support website.
  2. Look for a “Contact Us” or “Support” option.
  3. Provide detailed information about your issue, including your account details and the steps you’ve already taken.
  4. Be patient, as support teams may be experiencing high volumes of requests due to the DLC release.

Preventing Future Verification Issues

To avoid similar problems in the future, consider implementing these best practices:

1. Keep Your Account Information Updated

Regularly review and update your account information, including your email address and payment details, to ensure smooth transactions and communication.

2. Use a Reliable Email Service

Consider using a well-known, reliable email service for your gaming accounts. Services like Gmail, Outlook, or ProtonMail are less likely to have issues with spam filtering or delivery.

3. Add Gaming-Related Emails to Your Contacts

Preemptively add email addresses from gaming companies to your contacts list. This can help ensure that important emails aren’t mistakenly marked as spam.

4. Check for System Updates

Keep your gaming system and any related apps up to date. System updates often include fixes for known issues, including those related to DLC access and verification.

5. Follow Official Channels

Stay informed about known issues and updates by following official Elden Ring and Bandai Namco social media accounts and forums.

The Impact of Verification Issues on the Gaming Community

The release of Shadow of the Erdtree was one of the most anticipated gaming events of 2024. However, the verification email issues have had a significant impact on the gaming community:

Frustration and Disappointment

Many players who had been eagerly awaiting the expansion’s release found themselves unable to access the new content immediately. This led to widespread frustration and disappointment, with many taking to social media and gaming forums to express their concerns.

Community Support

In response to the verification issues, the Elden Ring community came together to support one another. Experienced players shared troubleshooting tips and workarounds, while others offered words of encouragement to those still struggling to access the content.

Developer Response

Bandai Namco and FromSoftware, the developers behind Elden Ring, were quick to acknowledge the verification issues. They released several statements addressing the problem and assuring players that they were working diligently to resolve the situation.

Long-Term Implications

While the verification email issues are likely to be temporary, they serve as a reminder of the challenges faced by game developers in managing large-scale online releases. This experience may influence how future DLC and game releases are handled, potentially leading to improved verification systems and server infrastructure.


The release of Elden Ring Shadow of the Erdtree on June 21, 2024, brought with it a wave of excitement and, unfortunately, some technical challenges. The issue of missing verification emails has been a significant hurdle for many players eager to explore the new content. However, by understanding the potential causes and following the troubleshooting steps outlined in this article, most players should be able to resolve the problem and gain access to the expansion.

It’s important to remember that large-scale game releases often come with unforeseen technical issues. The developers are usually quick to address these problems, and patience is key. If you’re still experiencing difficulties after trying the suggested solutions, don’t hesitate to reach out to official support channels for personalized assistance.

As the dust settles and these initial hurdles are overcome, players can look forward to immersing themselves in the vast new worlds, challenging bosses, and intricate lore that Shadow of the Erdtree promises to deliver. The temporary frustration of verification issues will soon be forgotten as Tarnished from around the world embark on new adventures in the expanded Lands Between.

Stay patient, stay persistent, and soon you’ll be exploring the shadows of the Erdtree, uncovering its secrets, and facing the challenges that await in this epic expansion to one of the most celebrated games of recent years.

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